FAQs

Find clear answers to common questions about our paper products, OEM services, quality control, shipping, and export solutions.

Common Questions

Find answers to common questions about our company, products, certifications, export markets, customization options, sample policies, and ordering process. Learn how we support customers worldwide with reliable paper manufacturing solutions.

What products do you manufacture?

We manufacture A4 copy paper, office paper, thermal paper, kraft paper, packaging paper, sanitary paper, and various customized paper products.

Do you offer OEM and private label services?

Yes. We provide OEM and private label services, including customized packaging, logo printing, and product specifications according to customer requirements.

What countries do you export to?

Our products are exported to more than 100 countries and regions across Europe, Southeast Asia, the Middle East, Africa, and the Americas.

What certifications do you have?

We are certified with ISO 9001 Quality Management System and can provide FSC certificates and product testing reports upon request.

Can I request free samples?

Yes. Free samples are available for quality evaluation. Customers only need to cover the courier cost in some cases.

Service Questions

Explore our professional services, including OEM customization, quality control, production management, packaging solutions, logistics support, after-sales service, and technical assistance for international paper product buyers.

How do you ensure product quality?

We implement strict quality control throughout the entire production process, from raw material procurement to final packaging and shipment.

What is your production lead time?

Standard production lead time is usually 15–30 days depending on product specifications, order quantity, and packaging requirements.

Can you customize product specifications?

Yes. We can customize paper size, GSM, whiteness, core size, roll length, packaging design, and branding according to customer requirements.

How do you handle shipping and logistics?

We work with experienced logistics partners and provide complete export documentation, container loading photos, and shipment tracking services.

What happens if there is a quality issue?

We respond within 24 hours and provide practical solutions such as replacement, compensation, or discounts on future orders based on the actual situation.