Services
Your trusted partner for premium paper solutions. We provide expert pre-sales support, quality control, and reliable after-sales service.
Our Services
Exclusive Customization
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Free samples for precise matching of needs
We provide free samples of copy paper, thermal paper, and kraft paper for customer testing before formal ordering. Each sample is accompanied by a detailed COA (Certificate of Analysis) including basis weight, brightness, moisture, smoothness, and stiffness.
Extended support:
1.Sample delivery within 3–5 working days via international courier
2.Customized sample specifications based on your local market requirements
3.Video demonstration of sample performance under real printing/POS/testing conditions
In-house trucking and ocean shipping teams for flexible, cost-effective delivery
Unlike most paper exporters who rely on third-party freight forwarders, Lee Wen New Materials Co., Ltd. has its own professional trucking and ocean shipping teams. This integrated logistics capability allows us to offer flexible trade terms — EXW, FOB, CIF, DDP — and deliver goods directly to your designated destination port with faster transit times and competitive freight rates.
Extended support:
1.Cost savings – Eliminating middleman freight forwarders saves you approximately 5–10% on shipping costs compared to market averages
2.Faster delivery – In-house coordination reduces waiting and transshipment time, ensuring reliable lead times
3.Flexible trade terms – EXW, FOB, CIF, or DDP — we adapt to your preferred incoterm
4.Consolidation service – Combine copy paper, thermal paper, and kraft paper in one container to maximize load efficiency and minimize freight cost per ton
5.DDP door-to-door – Under DDP terms, we handle all customs clearance, duties, and final delivery to your warehouse
6.End-to-end documentation – Commercial invoice, packing list, bill of lading, certificate of origin (FORM E, etc.) — all prepared accurately by our in-house trade specialists
24-hour online professional and worry free after-sales service
Our international sales and technical support team is available 24/7 across multiple time zones to answer questions, resolve issues, and provide documentation support.
Extended support:
1.Response within 4 hours for general inquiries, within 24 hours for quality claims
2.Multilingual support (English, Arabic, Spanish, French as needed)
3.Remote troubleshooting via video call for printing or converting issues
Customer demand driven deep solution
Beyond standard products, we offer deep customization based on your local market’s unique requirements — including special moisture control for high-humidity regions, anti-curl treatment for double-sided printing, or BPA-free thermal paper for sensitive markets.
Extended support:
1.Dedicated technical consultant for each major client
2.Pilot production run before mass production to validate customization parameters
3.Flexibility to adjust fiber composition (recycled/virgin ratio) for cost or performance goals
Free goods inspection, strict control of factory standards
Every batch undergoes strict internal quality control before shipment. Clients may also request third-party inspection (SGS, BV, Intertek, etc.) at our factory at no additional cost for the inspection arrangement.
Extended support:
1.Retention samples kept for every batch for traceability
2.Comprehensive quality report provided with each shipment
3.Replacement or compensation mechanism for any verified quality defect
Expert consultant docking for full process production support
Our technical team provides end-to-end support from pre-sales to after-sales, including paper selection advice, converting line optimization, storage recommendations, and troubleshooting.
Extended support:
1.On-site technical training for your local distribution team or end users (by agreement)
2.Regular technical bulletins on paper handling, storage, and printing best practices
3.Long-term partnership with research institutions for continuous product improvement
Eco-Friendly Sustainable Production
Adopt recycled fiber & low-carbon pulping technology, circulating water treatment system. Energy-saving production reduces carbon footprint, meets global green packaging standards.
